Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Several types of goods are exempt from return. Perishable goods such as food, flowers, newspapers, and magazines cannot be returned. We don’t take personal, dangerous, or fire-prone items.
Additional non-returnable items:
Gift cardsDownloadable software productsSome health and personal care items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Books, DVDs, CDs, and other items must be returned in their original condition within 30 days. Items opened, damaged, or missing parts will not be accepted for returns after this time.
Refunds
Once we get your return and check it, we will email you to let you know we returned your item. We will also notify you of the approval or rejection of your refund.
If you get approved, your money will be returned to you. It will be returned to your credit card or the way you paid within a few days.
Late or missing refunds.
If you still need to receive a refund, recheck your bank account.
Then contact your credit card company. It may take a while before you see your refund in your account.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve completed these steps and don’t still need to get your money back, please email us at {email address}.
Sale items.
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at {email address} and send your item to: {physical address}.
Gifts
If the item was a gift when you bought and sent it to you, you will get a gift credit for its value. Once the returned item is received, a gift certificate will be mailed to you.
We will refund the gift giver if the item wasn’t marked as a gift. They will find out about your return when the order is shipped.
Shipping Returns
To return your product, you should mail your product to {physical address}.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Your location will affect the time it takes for your swapped item to arrive.
Are you returning pricier goods? Consider a traceable delivery service or buying shipping cover. We can’t ensure we’ll get your returned item.
Need assistance?
For questions on refunds or returns, contact {email}.
